My Objective

To provide effective I.T. solutions to the corporate environment in order to increase productivity and simplify management. Not only do I desire to use my technical skills to assist the corporate world but I also desire to instill my knowledge to others so that they are able to function with a higher degree of proficiency. I am currently seeking a Network Administration Position in Columbus, Ohio.

My Certifications

My Education

Summary of Qualifications

  • Microsoft Certified Desktop Support Technician (MCP ID: 6236586)
  • CompTIA Network+ Certified
  • Over 7 years experience troubleshooting computers and networks either over the phone or hands-on.
  • Ability to clearly and effectively communicate.
  • Performed on-site upgrades and installation on all computer components including motherboards, power supplies, CD and hard disk drives, RAM modules.
  • Able to identify ‘in the wild’ viruses by reading technical logs (hijackthis logs and other anti-virus registry readers) and removing viruses using manual techniques and automated specialized programs (SDFix and ComboFix).
  • Performed the installation and configuration of LAN and WAN components including routers, switches, cabling and workstations.
    • Working knowledge of all TCP/IP concepts including static IP addressing (Public and Private), DHCP configurations, APIPA configurations, subnetting and DNS concepts.

Professional Experience

Mar. 2007 - Present Integrity Computers Lindale, Texas
Field Support Technician
As a Field Support Technician my primary responsibility was the diagnosis and repair of personal computers and networks at the customer’s location. Common issues included Internet connectivity issues, printer problems, the identity and removal of viruses, Operating System installs, hardware installs and upgrades and the optimization of networking devices and/or computers.
 
 
Mar. 2007 – May 2009 Calvary Commission International Lindale, Texas
Information Technology Supervisor / Network Technician
My responsibilities at Calvary Commission included the setup and maintenance of a 30 station workgroup network. This involved the documentation and inventory of all hardware, the design and implementation of a solid security plan, the troubleshooting and resolution of all software and hardware issues and the use of either global polices (XP Pro) or registry tweaks (XP Home) to secure workstations and limit users from performing potential security threatening tasks. This position also included the building of cabling, setup of network shares and the resolving of printer, workstation and network errors. When needed my duties also included the assigning of technical issues to office personnel with adequate abilities to resolve them. A key area to my success at Calvary Commission was being able to perform the above tasks in very cost effective ways.